Legal
Terms of Service
GrowthMate Terms of Service
Effective date: 24 July 2026 Last updated: 24 July 2026
These Terms of Service constitute a legally binding agreement between you and QOPTERVZN INFOCOM PRIVATE LIMITED, the operator of GrowthMate.
Please read these Terms carefully before accessing or using GrowthMate.
By creating an account, purchasing a subscription, connecting a third-party account, clicking to accept these Terms, or otherwise using GrowthMate, you agree to be bound by these Terms and the policies incorporated into them.
If you do not agree to these Terms, you must not access or use GrowthMate.
1. Company information
GrowthMate is operated by:
QOPTERVZN INFOCOM PRIVATE LIMITED
Plot No. 19, At – Khokarla Balaji Nagar, Behind Bhaiyaji Nagar Bhupali Duplex Bhandara, Maharashtra India – 441904
In these Terms:
“GrowthMate,” “we,” “us” or “our” means QOPTERVZN INFOCOM PRIVATE LIMITED. “Services” means the GrowthMate website, application, integrations, reports, recommendations, action-management tools, communications and related services. “Website” means the public website available through growthmate.net. “Application” means the authenticated GrowthMate application available through app.growthmate.net. “User,” “you” or “your” means the person or organization accessing or using the Services. “Customer” means the person or organization responsible for a GrowthMate account or subscription. “Workspace” means an account environment through which users, integrations, reports and actions are managed. “Connected Service” means an external service connected to GrowthMate, including Google Analytics, Google Search Console, Google Ads or Umami. “Customer Data” means data submitted, uploaded, connected, imported, generated or otherwise processed through a Customer’s Workspace. “Order” means a subscription purchase, order form, checkout confirmation or other agreement specifying a plan and price. “Documentation” means user guides, product documentation and instructions supplied by GrowthMate. 2. About GrowthMate
GrowthMate is a software-as-a-service platform designed primarily for website founders, business owners, agencies and marketing teams.
GrowthMate may help Customers:
connect website, search and advertising data; review website and marketing performance; identify important issues and opportunities; identify possible advertising waste; understand changes affecting traffic, leads, conversions, sales or revenue; receive prioritized recommendations; generate implementation briefs; assign actions to developers, SEO managers or advertising managers; monitor completion of recommended actions; and evaluate whether performance changed after implementation.
GrowthMate provides analytical information and decision-support tools. It does not guarantee a particular business, marketing, financial, advertising, search-ranking or website result.
3. Business use of the Services
GrowthMate is primarily intended for business and professional use.
By using the Services, you represent that:
you are at least 18 years old; you have the legal capacity to enter into a binding agreement; the information you provide is accurate; you are not prohibited from using the Services under applicable law; and when acting for an organization, you have authority to bind that organization to these Terms.
When you use GrowthMate on behalf of an organization:
references to “you” include that organization; the organization is responsible for your use of the Services; the organization owns and controls its Workspace; and the organization may manage or remove your access.
GrowthMate may request information reasonably necessary to verify identity, authority, business details or eligibility.
4. Accounts and Workspaces
To access certain features, you must create an account.
You agree to:
provide accurate and current information; keep account information updated; use a secure password; keep credentials confidential; use multi-factor authentication where available; prevent unauthorized use; maintain appropriate user permissions; promptly remove users who should no longer have access; and immediately notify GrowthMate of suspected unauthorized access.
You must not:
share individual login credentials between multiple people; impersonate another person or organization; register accounts using false information; create accounts to evade suspension, plan limits or legal restrictions; or permit unauthorized users to access Customer Data.
You are responsible for activity carried out through your account unless it results directly from GrowthMate’s breach of its obligations.
5. Workspace administrators
A Workspace owner or administrator may:
invite or remove users; assign roles; connect or disconnect external accounts; view Customer Data; manage reports and recommendations; assign actions; configure communications; manage subscription and billing information; request Workspace deletion; and control other Workspace settings.
Users acknowledge that their organization’s Workspace administrator may access and manage information associated with their use of that Workspace.
GrowthMate is not responsible for disputes between a Customer and its employees, contractors, clients, agency partners or Workspace members.
6. Subscriptions
GrowthMate may offer:
free plans; monthly paid subscriptions; annual paid subscriptions; trials; promotional plans; agency plans; usage-based features; and separately agreed enterprise services.
Available features, usage limits and prices will be displayed on the Website, in the Application, during checkout or in an Order.
The features included in each plan may differ.
GrowthMate may impose limits relating to:
number of Workspaces; number of websites; number of users; number of connected integrations; data history; synchronization frequency; reports; recommendations; specialist briefs; messages; exports; storage; API requests; and other product usage.
You must not attempt to bypass plan limits.
7. Automatic renewal
Monthly and annual paid subscriptions automatically renew at the end of each billing period unless cancelled before the next renewal date.
By starting an auto-renewing subscription, you authorize GrowthMate and Razorpay to:
store or tokenize the approved payment method as permitted; initiate recurring charges; collect applicable subscription fees; collect applicable taxes; and retry a failed payment where permitted.
Before confirming a subscription, GrowthMate will display or make available:
the applicable plan; the billing cycle; the price; applicable taxes where available; whether the subscription renews automatically; and the cancellation method.
You are responsible for reviewing these details before purchasing.
8. Subscription cancellation
You may cancel a paid subscription at any time before its next renewal date.
Cancellation will normally take effect at the end of the current paid billing period.
After cancellation:
you may continue using paid features until the end of the paid period, unless the account is suspended for another reason; the subscription will not renew for the next billing period; no further recurring subscription charge should be initiated after the effective cancellation date; usage limits may change when the account moves to a free or inactive state; and Customer Data may be retained or deleted in accordance with the applicable plan and Data Deletion Policy.
You may cancel using the billing controls provided in the Application or through the cancellation method displayed on the billing page.
You should cancel sufficiently before renewal to allow the cancellation request to be processed.
Deleting an application, closing a browser, disconnecting an integration or stopping use of the Services does not by itself cancel a paid subscription.
9. Payments
Payments are processed through Razorpay or another payment provider disclosed during checkout.
You agree to provide valid billing and payment information.
You authorize the payment provider to process information necessary to:
complete payments; maintain payment mandates; process recurring charges; prevent fraud; handle refunds; manage disputes; and comply with applicable financial laws.
GrowthMate does not intend to store complete payment-card numbers or CVV codes.
A subscription is activated only after payment authorization or another confirmation accepted by GrowthMate.
You remain responsible for:
applicable subscription charges; taxes; bank charges; foreign-exchange charges; and other charges imposed by your bank or payment provider. 10. Failed payments
If a payment fails, GrowthMate or Razorpay may:
retry the payment; notify the billing contact; request a different payment method; restrict paid features; downgrade the subscription; suspend the Workspace; or terminate the subscription.
GrowthMate may provide a reasonable payment-recovery period but is not required to continue paid services indefinitely without payment.
You remain responsible for unpaid amounts lawfully due.
11. Price changes
GrowthMate may change plan prices, usage limits or included features.
For an existing paid subscription, a material price increase will normally apply from a future renewal date after reasonable notice.
Continuing the subscription after the new price takes effect constitutes acceptance of the updated price.
You may cancel before the applicable renewal date if you do not accept the change.
Promotional, beta, discounted or early-customer pricing may be subject to separate duration and eligibility conditions.
12. Trials and promotional access
GrowthMate may offer a free trial or promotional access.
The applicable offer will specify:
eligibility; included features; duration; usage limits; whether payment information is required; whether the trial converts to a paid subscription; and how to cancel before a charge.
Unless otherwise stated, one trial may be allowed per Customer or organization.
GrowthMate may end or modify a promotion where reasonably necessary, subject to applicable law and commitments already made to eligible users.
13. Refunds
Payments are subject to GrowthMate’s separate Refund and Cancellation Policy.
Except where required by law or expressly provided in that policy:
subscription fees are non-refundable; partial billing periods are not refunded; unused usage or credits are not redeemable for cash; cancellation does not create a refund for the current paid period; and taxes, payment-provider charges or foreign-exchange charges may not be refundable.
Nothing in these Terms limits any mandatory statutory refund or consumer right.
14. Connected Services
GrowthMate may allow you to connect external services, including:
Google Analytics; Google Search Console; Google Ads; Umami; Meta or WhatsApp services; payment providers; and other third-party services.
You are responsible for:
having authority to connect the account; using the correct account; maintaining permissions; complying with the Connected Service’s terms; complying with applicable law; providing required notices; obtaining required consent; and ensuring the connection does not violate another party’s rights.
GrowthMate may access Connected Service data only after receiving appropriate authorization.
You may disconnect a Connected Service at any time, subject to available product controls.
15. Google integrations
GrowthMate may access Google services through Google APIs.
Your use of a Google integration is also subject to the applicable:
Google Terms of Service; Google API Services User Data Policy; Google APIs Terms of Service; Google Ads terms and policies; Google Ads API Terms and Conditions; Google Analytics terms; Search Console terms; and other applicable Google requirements.
You represent that:
you are authorized to access the connected Google account; you are authorized to grant GrowthMate the requested permissions; you will not use GrowthMate to violate Google policies; you will not attempt to circumvent Google account restrictions; you will not use data obtained through GrowthMate for an unlawful purpose; and your website and advertising activities comply with applicable Google policies.
GrowthMate’s use of information received from Google APIs is governed by the GrowthMate Privacy Policy and Google API Data-Use Disclosure.
16. Google Ads accounts
When connecting a Google Ads account, you remain responsible for:
the advertising account; campaigns; advertisements; keywords; search terms; bids; budgets; landing pages; conversion tracking; advertising claims; targeting; audience selection; legal compliance; and compliance with Google Ads policies.
GrowthMate may analyze Google Ads data and provide recommendations. Unless expressly stated and separately authorized, GrowthMate does not automatically:
create campaigns; change budgets; change bids; add or remove keywords; edit advertisements; pause or enable campaigns; change audience targeting; or make purchases on your behalf.
Any decision to change an advertising account remains your responsibility.
You should review recommendations with a qualified advertising professional before implementation where appropriate.
17. Google API access changes
Google may:
change an API; remove a field; limit data access; change authorization scopes; change usage quotas; impose audits; restrict a developer token; suspend an advertising account; or terminate API access.
GrowthMate is not responsible for third-party changes outside its reasonable control.
GrowthMate may modify, restrict or discontinue a Google-related feature where necessary to:
comply with Google policies; retain API access; protect user data; address a security issue; respond to an account restriction; or comply with law. 18. Meta and WhatsApp services
GrowthMate may use Meta or WhatsApp services for:
communications; report delivery; notifications; advertising measurement; conversion tracking; remarketing; and other approved business purposes.
Your use of a Meta or WhatsApp integration may be subject to:
Meta Terms; Meta Commercial Terms; Meta Business Tools Terms; Meta Data Processing Terms; WhatsApp Business Terms; WhatsApp Business Messaging Policy; Custom Audience Terms; and other applicable Meta requirements.
You must not use GrowthMate to send:
unsolicited messages; unlawful marketing; prohibited content; deceptive claims; discriminatory advertising; messages without required consent; or content that violates Meta or WhatsApp policies.
GrowthMate may restrict WhatsApp or Meta-related features when necessary to protect its accounts, users or platform access.
19. GrowthMate advertising activities
GrowthMate may advertise its own Services using:
Google Ads; Google remarketing; Google Customer Match; Meta advertising; Meta custom audiences; conversion measurement; and similar advertising tools.
These activities are governed by the Privacy Policy and Cookie Policy.
GrowthMate will not use Customer Data imported from a Customer’s Google Analytics, Search Console, Google Ads or Umami accounts to build advertising audiences for GrowthMate.
Customer Match or similar audience uploads for GrowthMate advertising will be limited to eligible first-party data collected directly by GrowthMate and used only where a lawful basis and required permissions exist.
20. Customer Data ownership
As between you and GrowthMate, you retain ownership of Customer Data.
You grant GrowthMate a limited, non-exclusive, worldwide licence to host, copy, transmit, normalize, analyze, display and otherwise process Customer Data only as reasonably necessary to:
provide the Services; fulfil your instructions; secure the Services; prevent abuse; provide support; comply with law; and improve the Services using aggregated or de-identified information where permitted.
This licence ends when the relevant Customer Data is deleted, except for:
temporary backup retention; legally required records; security evidence; aggregated or properly de-identified information; and information that another authorized user separately retains.
GrowthMate does not acquire ownership of your underlying website, analytics account, advertising account or business data.
21. Your responsibility for Customer Data
You represent and warrant that:
you have the right to submit or connect Customer Data; your processing instructions are lawful; you have provided required privacy notices; you have obtained required consent; Customer Data does not unlawfully infringe another party’s rights; your use complies with applicable data-protection law; you will respond appropriately to data-subject requests; and you will not intentionally submit prohibited or unnecessary sensitive data.
You must not use GrowthMate to process personal data when you lack a lawful basis or authorization.
You are responsible for deciding:
what data is connected; which users receive access; which reports are shared; which recommendations are implemented; and how long Customer Data should remain in the Workspace, subject to available settings. 22. Data protection responsibilities
When GrowthMate acts as a processor or Data Processor on your behalf, GrowthMate will process Customer Data according to:
your documented instructions; these Terms; the Privacy Policy; any applicable Data Processing Agreement; and applicable law.
You remain responsible for your own legal obligations as a Data Fiduciary, controller or business.
You must not instruct GrowthMate to:
process data unlawfully; ignore a valid data-subject request; evade consent requirements; create prohibited advertising audiences; infer restricted sensitive categories; violate Google or Meta policies; or retain data unlawfully. 23. Data deletion
Account, Workspace, integration and Customer Data deletion are governed by GrowthMate’s Data Deletion Instructions and Privacy Policy.
A Customer may request:
integration disconnection; OAuth credential revocation; deletion of imported data; deletion of reports and recommendations; removal of a Workspace member; Workspace deletion; or account closure.
Certain information may remain temporarily in backups or be retained where required for:
taxes; accounting; fraud prevention; security; legal claims; regulatory compliance; or enforcement of these Terms. 24. GrowthMate intellectual property
GrowthMate and its licensors retain all rights in:
the Services; software; source code; object code; designs; user interfaces; trademarks; logos; documentation; analytical frameworks; report templates; recommendation structures; algorithms; models; workflows; and other GrowthMate materials.
Subject to these Terms and payment of applicable fees, GrowthMate grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Services during the applicable subscription period for your internal business purposes.
This right does not transfer ownership.
25. Restrictions on the Services
You must not:
copy or reproduce the Services except as expressly permitted; sell, sublicense, lease or transfer access without authorization; reverse engineer or decompile the Services except where such restriction is prohibited by law; extract source code; bypass security controls; bypass plan or usage limits; interfere with platform operation; use automated means to scrape the Services; conduct unauthorized penetration testing; introduce malware; access another Customer’s Workspace; use GrowthMate to create a substantially competing service through systematic extraction; remove proprietary notices; misuse GrowthMate trademarks; or use the Services outside the permitted subscription scope.
Agency plans may allow service delivery to clients as described in the applicable plan. Other plans may not be resold or white-labelled without written permission.
26. Customer content and shared materials
You may submit:
business descriptions; action notes; implementation comments; feedback; report instructions; custom labels; and other content.
You retain ownership of your content.
You grant GrowthMate the limited rights necessary to host, process, display and transmit it through the Services.
You are responsible for ensuring that your content:
is accurate where required; is lawful; does not infringe intellectual-property rights; does not reveal confidential information without authorization; is not defamatory; does not contain malware; does not contain prohibited sensitive data; and is appropriate for intended recipients.
GrowthMate may remove content where reasonably necessary to comply with law, protect users or enforce these Terms.
27. Reports and implementation briefs
Reports, recommendations and briefs may include:
verified metrics; generated summaries; possible explanations; prioritization; action suggestions; example instructions; and monitoring recommendations.
You acknowledge that:
source data may be delayed, incomplete or incorrect; integrations may return inconsistent information; tracking systems may be misconfigured; attribution may be incomplete; correlation does not prove causation; generated text may contain errors; business conditions may change; and recommendations require human judgment.
GrowthMate reports are not a substitute for qualified professional advice.
28. Artificial intelligence
GrowthMate may use artificial intelligence to:
summarize structured findings; explain technical information; generate implementation briefs; classify information; prepare reports; and assist with support.
GrowthMate aims to separate deterministic calculations from generated explanations, but AI output may still be inaccurate or incomplete.
You must review AI-assisted output before:
changing advertising campaigns; modifying a production website; making material business decisions; making financial commitments; communicating claims to customers; or relying on the output for legal or regulatory compliance.
You must not represent AI-generated output as independently verified when it has not been verified.
29. No professional advice
GrowthMate does not provide:
legal advice; tax advice; accounting advice; investment advice; financial advice; medical advice; employment advice; regulatory advice; guaranteed SEO advice; or guaranteed advertising results.
Information concerning revenue, cost, conversion value, return on advertising spend or profit depends on the quality and completeness of the connected data.
You should obtain professional advice appropriate to your circumstances.
30. Feedback
You may submit suggestions, ideas or feedback.
You grant GrowthMate a perpetual, worldwide, royalty-free right to use feedback to improve or develop the Services without an obligation to compensate you.
This does not transfer ownership of Customer Data or confidential business information.
31. Confidentiality
Each party may receive non-public information from the other.
The receiving party agrees to:
use confidential information only for the purposes of the relationship; protect it using reasonable care; disclose it only to persons with a need to know; ensure recipients are subject to confidentiality obligations; and not disclose it except as permitted by these Terms or law.
Confidential information does not include information that:
becomes public without breach; was already lawfully known; is independently developed; is lawfully obtained from another source; or must be disclosed by law.
Connected Customer Data is treated as the Customer’s confidential information.
32. Acceptable use
You must comply with the separate Acceptable Use Policy.
Without limiting that policy, you must not use GrowthMate to:
violate any law; violate Google, Meta or another platform’s terms; facilitate fraud; distribute malware; conduct unauthorized surveillance; unlawfully profile individuals; create discriminatory advertising; upload unlawfully obtained customer lists; send spam; harass or deceive people; access data without authorization; infringe intellectual-property rights; process prohibited sensitive data for advertising; bypass platform restrictions; or interfere with the Services.
GrowthMate may investigate suspected abuse and suspend access where reasonably necessary.
33. Compliance with advertising laws and policies
You are solely responsible for advertisements, campaigns, audience choices and marketing communications that you control.
You must comply with:
consumer-protection law; advertising law; data-protection law; cookie and consent requirements; direct-marketing rules; anti-spam law; platform advertising policies; industry-specific restrictions; and local laws in every targeted jurisdiction.
You must not rely on GrowthMate to determine whether an advertisement, claim, audience or campaign is legally permitted.
34. Third-party services
Connected Services are operated by independent third parties.
GrowthMate does not control and is not responsible for:
third-party availability; API changes; account suspensions; data accuracy; platform outages; policy changes; third-party security; advertising approvals; third-party billing; third-party data retention; or actions taken by a third-party provider.
Your relationship with a Connected Service remains governed by that provider’s terms.
GrowthMate is not endorsed by or affiliated with Google, Meta, Razorpay, PostHog, Brevo, MilesWeb or Umami unless expressly stated.
35. Modifications to the Services
GrowthMate may:
add features; modify features; remove features; change integrations; update interfaces; change usage limits; release new versions; discontinue outdated features; or modify technical requirements.
We will make reasonable efforts to provide notice before a material discontinuation that significantly affects paid use, unless immediate action is necessary for security, legal or third-party platform reasons.
36. Beta and experimental features
GrowthMate may provide beta, preview, experimental or early-access features.
Such features may:
be incomplete; contain errors; change without notice; have reduced support; have separate limits; be discontinued; and produce unreliable results.
Beta features are provided “as is” and should not be used for critical business decisions without independent verification.
37. Availability and maintenance
GrowthMate aims to provide reliable access but does not guarantee uninterrupted or error-free operation.
The Services may be unavailable due to:
maintenance; upgrades; infrastructure failures; cyberattacks; third-party outages; internet failures; API limitations; legal requirements; emergencies; or events beyond reasonable control.
GrowthMate may perform scheduled or emergency maintenance.
Any service-level commitment must be contained in a separate written Service-Level Agreement.
38. Support
Support availability may depend on the subscription plan.
GrowthMate may provide support through:
application support tools; email; documentation; scheduled meetings; or another published channel.
Support does not include responsibility for:
operating a Customer’s advertising campaigns; repairing a Customer’s website; implementing SEO changes; correcting third-party tracking; administering third-party accounts; or providing professional legal or financial advice,
unless expressly included in a separate written agreement.
39. Security
GrowthMate uses reasonable technical and organizational measures designed to protect the Services and Customer Data.
You acknowledge that no system is completely secure.
You must promptly notify GrowthMate if you become aware of:
unauthorized access; compromised credentials; suspicious API activity; incorrect Workspace permissions; exposure of a shared link; or another security issue.
You must not publicly disclose an unremediated vulnerability before giving GrowthMate a reasonable opportunity to investigate it.
40. Suspension
GrowthMate may temporarily suspend access where reasonably necessary because of:
non-payment; suspected fraud; account compromise; security risk; excessive usage; breach of these Terms; breach of the Acceptable Use Policy; legal requirements; requests from an authorized authority; third-party platform requirements; risk to Google or Meta API access; harm to another Customer; or risk to GrowthMate infrastructure.
Where practical and lawful, GrowthMate will provide notice and an opportunity to resolve the issue.
GrowthMate may act immediately when delay would create a security, legal, financial or platform-compliance risk.
41. Termination by you
You may stop using GrowthMate at any time.
You may:
cancel a subscription; disconnect integrations; remove users; delete a Workspace; or request account closure,
subject to available controls and the Data Deletion Instructions.
Termination does not remove obligations that arose before termination, including unpaid fees.
42. Termination by GrowthMate
GrowthMate may terminate an account or subscription where:
you materially breach these Terms; you repeatedly violate policies; payment remains overdue; your use creates security or legal risk; your use threatens third-party platform access; you engage in fraud or abuse; GrowthMate is required to do so by law; or GrowthMate permanently discontinues the Services.
Where appropriate, GrowthMate will provide notice and a reasonable opportunity to cure a remediable breach.
No cure period is required for serious fraud, deliberate abuse, unauthorized access or immediate legal or security risk.
43. Effect of termination
After termination:
access may end; integrations may be disconnected; synchronization will stop; unpaid fees remain due; Customer Data will be handled according to the Privacy Policy and Data Deletion Instructions; certain records may be retained for legal, billing, fraud-prevention or security reasons; and provisions intended to survive will remain effective.
Provisions concerning intellectual property, confidentiality, payment obligations, disclaimers, indemnity, liability, disputes and legal compliance survive termination.
44. Disclaimer of warranties
To the maximum extent permitted by law, the Services are provided on an “as is” and “as available” basis.
GrowthMate does not warrant that:
the Services will always be available; the Services will be error-free; every integration will remain supported; third-party data will be accurate; every issue will be detected; every recommendation will be correct; a recommendation will improve performance; reports will satisfy every legal requirement; generated output will be free of error; data synchronization will be immediate; or use will produce revenue, profit, leads, sales or ranking improvements.
Any statutory warranty that cannot lawfully be excluded remains unaffected.
45. Limitation of liability
To the maximum extent permitted by law, GrowthMate and its directors, employees, contractors and affiliates will not be liable for:
indirect loss; incidental loss; special loss; punitive damages; consequential loss; loss of profit; loss of revenue; loss of business opportunity; loss of goodwill; loss of expected savings; advertising spend; third-party platform suspension; loss resulting from implementation of a recommendation; loss caused by incorrect third-party data; or loss of data that could reasonably have been backed up by the Customer.
To the maximum extent permitted by law, GrowthMate’s total aggregate liability arising out of or relating to the Services during any 12-month period will not exceed the greater of:
the amount paid by the Customer to GrowthMate during the 12 months immediately preceding the event giving rise to the claim; or INR 10,000.
These limitations apply regardless of the legal theory of liability.
Nothing in these Terms excludes or limits liability to the extent such exclusion or limitation is prohibited by law, including liability for fraud or wilful misconduct where it cannot lawfully be excluded.
46. Customer indemnity
To the extent permitted by law, you agree to defend, indemnify and hold harmless GrowthMate, its directors, employees and contractors from third-party claims, losses, damages, penalties and reasonable legal costs arising from:
your Customer Data; your website or advertising activities; your campaigns or marketing communications; your violation of law; your violation of platform terms; your infringement of another party’s rights; unauthorized connection of an account; unlawful audience creation; unlawful processing of personal data; your misuse of reports or recommendations; or your material breach of these Terms.
GrowthMate will provide reasonable notice of an indemnified claim and allow you to participate in its defence, subject to GrowthMate’s right to protect its interests.
You may not settle a claim in a manner that admits liability for GrowthMate or imposes an obligation on GrowthMate without written consent.
47. Force majeure
Neither party will be liable for delay or failure caused by events beyond its reasonable control, including:
natural disasters; power failure; internet or telecommunications failure; war; terrorism; civil unrest; epidemic or pandemic; labour dispute; government action; court order; cyberattack; third-party cloud failure; Google, Meta or other API failure; or widespread payment-network failure.
Payment obligations already due are not excused by this section.
48. Changes to these Terms
GrowthMate may update these Terms to reflect:
changes to the Services; legal requirements; security practices; subscription changes; third-party platform terms; new integrations; or business operations.
Material changes may be notified through:
the Website; the Application; email; or another appropriate channel.
The updated Terms will state the new effective date.
Where required by law, GrowthMate will obtain express acceptance.
For other changes, continued use after the effective date constitutes acceptance.
49. Electronic communications
You consent to receive agreements, notices and service communications electronically.
Electronic communications may be delivered through:
email; the Application; account notifications; WhatsApp where authorized; or the Website.
You are responsible for maintaining a valid email address and reviewing account notices.
50. Governing law
These Terms are governed by the laws of India, without regard to conflict-of-law principles.
Mandatory consumer, privacy or other statutory rights applicable in a user’s country remain unaffected where they cannot lawfully be waived.
51. Informal dispute resolution
Before starting formal proceedings, the complaining party should send written notice describing:
the issue; relevant facts; the requested resolution; and supporting information.
The parties will attempt in good faith to resolve the dispute for at least 30 days after receipt of notice.
This requirement does not prevent a party from seeking urgent interim relief or reporting a matter to an appropriate regulator.
52. Arbitration for business disputes
A dispute involving a Customer using GrowthMate for business or professional purposes that is not resolved informally will be finally resolved by arbitration under the Arbitration and Conciliation Act, 1996, as amended.
The arbitration will:
be conducted by one arbitrator; have its legal seat in Nagpur, Maharashtra, India; be conducted in English; permit remote hearings where appropriate; and result in a written and reasoned award.
The parties will attempt to jointly appoint the arbitrator.
If they cannot agree, appointment will be made according to applicable Indian arbitration law.
Courts having jurisdiction over Nagpur, Maharashtra will have jurisdiction for:
interim relief; enforcement; challenges permitted by arbitration law; and matters that cannot legally be arbitrated. 53. Consumer-rights exception
The arbitration clause does not eliminate or restrict any non-waivable right available to a consumer under applicable law.
A person qualifying as a consumer may use:
an applicable consumer commission; a statutory grievance mechanism; a data-protection authority; another competent regulator; or another legally available forum.
Nothing in these Terms prevents a user from submitting a complaint to the Data Protection Board of India or another competent authority where permitted.
54. Notices
Legal notices to GrowthMate should be sent to:
QOPTERVZN INFOCOM PRIVATE LIMITED
Plot No. 19, At – Khokarla Balaji Nagar, Behind Bhaiyaji Nagar Bhupali Duplex Bhandara, Maharashtra India – 441904
General privacy contact: [email protected] Grievance Officer: [email protected]
GrowthMate may send legal notices to the email address registered with your account.
55. Grievance Officer
GrowthMate’s Grievance Officer is:
Alok Diwate Designation: Director Email: [email protected]
A grievance should include:
your name; account email; Workspace information; description of the issue; relevant dates; supporting information; and requested resolution. 56. Assignment
You may not assign or transfer these Terms without GrowthMate’s written consent.
GrowthMate may assign these Terms as part of:
a merger; acquisition; corporate restructuring; financing; sale of assets; or transfer of the GrowthMate business,
subject to applicable law and privacy obligations.
57. Relationship of the parties
The parties are independent contractors.
These Terms do not create:
a partnership; joint venture; employment relationship; franchise; fiduciary relationship; or agency relationship.
Neither party may bind the other except as expressly authorized.
58. Third-party beneficiaries
Except where expressly stated, these Terms do not give rights to a third party.
Google, Meta, Razorpay and other Connected Services are not parties to these Terms.
59. Waiver
Failure to enforce a provision does not waive the right to enforce it later.
A waiver must be in writing and applies only to the specific matter identified.
60. Severability
If a provision is held invalid, illegal or unenforceable, it will be modified to the minimum extent necessary or removed.
The remaining provisions will continue in effect.
61. Order of precedence
If documents conflict, the following order applies unless expressly stated otherwise:
a separately signed enterprise agreement or Order; an applicable Data Processing Agreement; these Terms of Service; the Refund and Cancellation Policy; the Acceptable Use Policy; the Privacy Policy; the Cookie Policy; the Data Deletion Instructions; the Google API Data-Use Disclosure; and general Documentation.
Privacy and data-protection obligations will be interpreted consistently with applicable law and the Privacy Policy.
62. Entire agreement
These Terms, together with incorporated policies and any applicable Order or Data Processing Agreement, form the entire agreement concerning the Services.
They replace prior discussions, proposals or representations concerning the same subject unless expressly preserved in a signed agreement.
63. Contact
Questions about these Terms may be sent to:
QOPTERVZN INFOCOM PRIVATE LIMITED
Plot No. 19, At – Khokarla Balaji Nagar, Behind Bhaiyaji Nagar Bhupali Duplex Bhandara, Maharashtra India – 441904
Privacy: [email protected] Grievance Officer: [email protected]
Website: growthmate.net Application: app.growthmate.net :::